AI Integration Engineer II

Why Work Here

• Headquarters is in Charlotte, NC
• Recently expanded to nearshore
• isolved ranked for SMB Payroll in 2023 Sapient Report
• Voted top places to work in USA 2023

Job Description

The AI Integration Engineer is responsible for building and optimizing software applications that integrate AI technologies, such as large language models (LLMs) leveraging agentic programming systems like Cursor or GitHub Copilot, into our SaaS platform. This role requires a hands-on developer who thrives in a fast-paced, dynamic environment where autonomy and speed are critical. The engineer will deliver high-value solutions quickly, balancing the need for rapid iteration with the responsibility of managing and addressing technical debt over time. Applications will focus on enabling both customers and support representatives to interact seamlessly with our products, leveraging cloud-native services, AI-powered capabilities, and robust ETL pipelines. Key attributes for success in this role include self-direction, a bias for action, and the ability to balance short-term delivery with long-term maintainability.

Core Job Duties

• Build and integrate AI-powered software tools and services (e.g., code generation, intelligent debugging, data analysis pipelines) into our SaaS production systems.
• Develop customer-facing and support-representative-facing applications that incorporate AI/LLM functionality to optimize product usage and enhance support capabilities.
• Use agentic programming tools like Cursor and GitHub Copilot to accelerate development cycles, ensuring rapid delivery of value.

• Operate with a "move fast and break things" mindset, delivering high-impact solutions quickly while managing and addressing technical debt in a thoughtful manner.
• Drive iterative development cycles, creating prototypes and proofs-of-concept before scaling solutions to production.
• Ensure long-term maintainability by refactoring and optimizing code once value has been delivered.

• Design, develop, and deploy cloud-native applications, leveraging modern architectures for scalability and reliability.
• Build and maintain ETL pipelines to support data transformations and integrations.
• Develop both front-end user interfaces and back-end application logic, ensuring seamless interaction between users, systems, and AI components.

• Implement robust monitoring, logging, and observability solutions to ensure the reliability and performance of AI-driven systems.
• Develop automated quality checks for AI outputs to ensure adherence to quality, security, and compliance standards.

• Work closely with product, engineering, and customer support teams to identify opportunities for AI integration that deliver measurable business value.
• Create clear documentation, best practices, and training materials to enable stakeholders to leverage new tools and systems effectively.

• Stay current with advancements in AI, LLMs, and agentic programming tools, continuously exploring ways to integrate emerging technologies into the platform.
• Identify and implement process improvements that enhance development speed, system reliability, and user experience.

• Ensure AI integrations adhere to best practices for data security, privacy, and compliance with regulatory standards.
• Proactively address risks related to AI bias, data governance, and system vulnerabilities.

Minimum Qualifications

• 5 years in software development in AI/ML frameworks, with a proven track record of integrating emerging technologies into established platforms
• Experience working in a SaaS company environment is highly desirable, demonstrating familiarity with the software development lifecycle (SDLC) and agile methodologies
• Initiative and ability to navigate ambiguity effectively while driving innovative solutions to complex integration challenges
• Capable of translating technical details for both technical and non-technical stakeholders, fostering a coordinated approach across teams
• Passionate about AI, with a continuous drive to learn, stay current with industry advancements, and improve the organization's technology practices.

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

EEO Statement

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.

Disability Accommodation

Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.

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