• Customer Support
  • Remote, USA

Do you have extensive payroll experience and are looking for a fantastic place to continue your career journey? JOIN isolved!

We've been awarded by our employees as a Top Place to Work in the USA!


isolved associates contribute to a positive work environment that is entrepreneurial and high performing. Our Sr. Payroll Specialist- HCM GL Services handles escalated customer support cases requiring in-depth, specific knowledge of the isolved platform and the various features/functionalities.


  • Maintains a high rate of client retention through superior customer service, assisting clients, and customer service representatives, with solutions to complex problems
  • Establish and maintain a positive working relationship with clients and coworkers to promote a quality service image
  • Research and resolve payroll and Human Capital Management related questions in the assigned areas of payroll, payroll tax, and, where applicable, isolved Time, Benefits, Performance, and General Ledger
  • Handles a high volume of internal cases/tickets via our CRM and must be comfortable speaking to various client audiences ranging from business owners, Administrators, Directors, etc.
  • Advises clients, and customer service representatives, on how to fully utilize the Human Capital Management platform
  • Aligns work and attitude to our core values: Accountability, Collaboration, Trust
  • Other projects as assigned
  • Shifts may be from 7 a.m. 7 p.m. local time


  • Bachelor's degree preferred, but not required
  • FPC, CPP, and/or SHRM certifications preferred but not required
  • Experience in payroll, payroll tax and possibly benefits, general ledger
  • Excellent time management skills and the ability to prioritize projects without leaving the customer at risk
  • Ability to adapt to multiple channels of customer inquiries (phone, tickets, email)
  • Ability to maintain a positive attitude under challenging circumstances
  • Clear communication skills and the ability to instruct clients with both verbal and written instructions
  • In depth knowledge isolved functionality in an assigned, specific area of support
  • Excellent interpersonal skills


Normal working conditions require normal to close concentration, visual attention and manual dexterity. Lifting requirements less than 10 pounds. Moderate noise.

isolved HCM is an industry-leading human capital management technology company that brings together the key workforce functions in one robust, easy-to-use platform, isolved. Payroll, HR, Time & Attendance, Onboarding, ACA Compliance, and Benefits Enrollment are all delivered from one solution, in the cloud, specifically built for the small to mid-sized employer. It has achieved rapid market share, with more than 2 million employees and growing.


The lists under Essential Functions and Additional Responsibilities are not exhaustive, but are merely the most accurate lists for the current job. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change.



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