iSolved HCM
  • 20-Sep-2017 to 19-Nov-2017 (MST)
  • Atlanta, GA, USA
  • Salary
  • Full Time

PURPOSE OF THIS POSITION 

The Customer Success Manager primary function is the customer retention for their assigned accounts. They will develop relationships and pro-actively solve problems with their assigned account, working to reduce turnover and focus on the providing a superior customer experience for each of Infinisource's clients

 

PRIMARY RESPONSIBILITIES

  • Deliver an incredible experience to all of our customers
  • Welcome customers to iSolved and introduce them to onboarding process
  • Work with customers to create tailored 90-day plans to ensure customer success and achievement of customers' desired outcome
  • Conduct periodic meetings with customers and make recommendations to provide continued success with iSolved
  • Maintain minimum 92% revenue retention for assigned customer base
  • Develop relationships with C-Level, to daily users of the Infinisource brand of software's with assigned customer base
  • Spend portion of day on the phone with assigned customer base
  • Identify small issues before they become large issues and defuse the issue
  • Train customer to understand the different avenues available to assist in their training needs

 

REQUIRED EDUCATION AND EXPERIENCE

  • BA/BS preferred
  • Strong Customer Service focus

 

REQUIRED COMPETENCIES AND SKILLS

  • A passion for customer service
  • Exceptional client interaction and verbal/written communication skills
  • Organized and methodical with excellent follow-through to ensure client expectations and deadlines are met
  • Strong problem-solving
  • Ability to work with Microsoft office (Word,Excel,PowerPoint)
  • Ability to work with CRM (NetSuite, SalesForce, etc.)
iSolved HCM
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