iSolved HCM
  • 05-Jul-2017 to 03-Nov-2017 (MST)
  • Charlotte, NC, USA
  • Salary
  • Full Time

HCM Implementation Specialist

iSolved HCM is an industry-leading human capital management technology company that brings together the key workforce functions in one robust, easy-to-use platform, iSolved. Payroll, HR, Time & Attendance, Onboarding, ACA Compliance, and Benefits Enrollment are all delivered from one solution, in the cloud, specifically built for the small to mid-sized employer. It has achieved rapid market share, with more than 2 million employees and growing. iSolved is delivered through elite, regional payroll providers who provide customers with the white glove service they need in today's regulatory environment. The iSolved Network is the fastest growing collection of independent payroll providers that is capturing market share HCM's closest competitors faster than any of iSolved.

Job Overview: HCM Implementation Specialists are responsible for assisting our customers with the design and implementation of their iSolved solution. As functional experts, they lead the customer in the build, testing and implementation of their SaaS software solution, with a primary focus on HR and payroll business processes.

Duties and Responsibilities:

  • Leads new customers through iSolved implementations, ensuring the customer's employee data, payroll, and HR business processes are configured accurately.
  • Creates and manages project plans and teams to ensure project deliverables and customer launch dates are met.
  • Partners with other Infinisource teams to ensure all customer needs are delivered through an integrated implementation approach.
  • Monitors the implementation process for potential issues and escalates issues as needed to ensure the customer's needs are met and the implementation process schedule is maintained.
  • Prepares customers for post-implementation self-sufficiency by delivering iSolved system training as part of the
  • Implementation process.
  • Contributes to the evolution and improvement of the Payroll Implementation process by providing feedback and sharing ideas that will increase customer satisfaction, drive efficiency or enhance our technical capability.
  • Builds solution, customer and industry knowledge by leveraging the appropriate internal and external resources.
  • Adheres to company and departmental policies.
  • Some travel (less than 10%) may be required.

Minimum Qualifications:

  • Demonstrated functional business process knowledge related to payroll services
  • Demonstrated strong technical aptitude and capabilities
  • Excellent written and verbal communication skills, including fluency in English
  • Demonstrated success in a role requiring strong attention to details, teamwork, and initiative
  • Demonstrated passion for delivering an outstanding customer experience
  • Preferred Qualifications:
  • Minimum of three years of experience in delivering payroll services, including experience with payroll tax.
  • Software implementation experience, preferably in a SaaS environment.
  • Four-year degree or equivalent education and business experience
  • The selected candidate will be subject to a background and credit check and drug screen upon offer of employment.

Infinisource, Inc. offers competitive wages with a comprehensive benefits package. Inc. magazine has named Infinisource, a national leader in human capital management, to its exclusive annual ranking of America's fastest-growing private companies.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

  • While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk, drive, fly and hear.
  • The employee is required to use hands.
  • Specific vision abilities required by this job include close vision for written work and PC use.
  • The noise level is usually fairly quiet.

DISCLAIMER:
The lists under Essential Functions and Additional Responsibilities are not exhaustive, but are merely the most accurate lists for the current job. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change.

iSolved HCM
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