iSolved HCM
  • 27-Dec-2018 to 25-Feb-2019 (MST)
  • Charlotte, NC, USA
  • Full Time

iSolved is the leading provider of fully-integrated, SaaS-based workforce management solution for small to medium-sized companies that require a better way to manage and optimize a workforce.  The iSolved solution offers everything an employer needs (Payroll, HR, Benefits Administration, Time Management, Talent Management and Compliance), accessible from one login, anywhere and anytime.


Job Overview: HCM Operations Customer Transition Specialist is responsible for communicating with customers that have chosen to terminate services and manage the process of communicating internally and ensuring that services have been turned off timely.


Duties and Responsibilities:

  • Manage communications between iSolved and customers during the transition period
  • Update Netsuite to manage termination workflow to departments and vendors
  • Update iSolved to turn off legal services and manage the termination tab
  • Provide weekly and monthly termination updates to management and Finance
  • Assist at quarter-end and year-end to ensure proper procedures are followed and customers in termination status are processed accordingly
  • Update billing according to termination procedures and ensure customers are properly billed and closed
  • Manage term-access for customers and bill accordingly


Minimum Qualifications

  • Demonstrates functional business process knowledge related to payroll services
  • Knowledge of quarterly and annual payroll filings
  • Demonstrates strong technical aptitude and capabilities
  • Excellent written and verbal communication skills, including fluency in English
  • Ability to multitask
  • Able to manage deadlines
  • Demonstrates success in a role requiring strong attention to details, teamwork, and initiative
  • Demonstrates passion for delivering an outstanding customer experience

  Preferred Qualifications:

  • Minimum of one year experience with payroll, including experience with payroll tax.
  • Software experience, preferably in a SaaS environment.
  • Four-year degree or equivalent education and business experience


The selected candidate will be subject to a background and credit check and drug screen upon offer of employment.


iSolved HCM
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