• Customer Support
  • Charlotte, NC, USA

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers ' who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit

Join our world class software company and build a career in a growing industry where PEOPLE EXEPERIENCE comes first! NO PRIOR EXPERIENCE REQUIRED. COMPREHENSIVE TECHNICAL TRAINING AVAILABLE.

Customer Support Associate

Fulltime, non exempt

40 hrs per week, 8-5 Monday Friday

+ Full Benefits, including 401k match

+ 9 Standard Holidays

+ 3 weeks vacation/year

+ Awesome office environment

+ 12 month career advancement path

CSA Training Program: Comprehensive eight-week instructor led program. Learn the ins and outs of our world-class Human Capital Management system and benefit services practices. After which you will be deployed into a genuinely engaging role as a member of our Customer Success team(s).

The continued success of our business depends on bright, energetic, talented people who share a passion for excellence in building an exceptional employee experience both internally and for our external clients' and have fun along the way. If you get excited about creating engaging employee experiences and using data to drive people and culture strategies and decisions, we'd love to speak to you!

Core Job Duties:

  • Respond accurately to customer inquiries in a timely manner with a high degree of professionalism.
  • Use probing questions to fully uncover the customer's needs.
  • Use the "leave no stone left unturned" philosophy in all communications.
  • Participate in Customer Support team to assist customers as needed.
  • Schedule and conduct follow up on unresolved issues.
  • Appropriately escalate issues for customers as prescribed by standard operating procedures.
  • Accurately document all communications.
  • Accurately complete all assigned tasks.
  • Participate in customer service training related to knowledge and skill enhancement.
  • Additional duties as assigned.
  • Embody and mentor isolved core values: Teamwork, Integrity & Trust, Customer Centricity and Results Focus

Minimum Qualifications:

  • Excellent written, verbal, and presentation communication skills
  • Impeccable integrity, including sound judgment and professionalism; a forthright approach and willingness to give and receive open and candid feedback to improve leadership and ensure business success
  • Superior interpersonal communication, presentation, and organizational skills
  • Capable, swift decision-maker, able to deal with ambiguity
  • Email, social media and database technology skills

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.


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