isolved
  • Customer Support
  • Salt Lake City, UT, USA
  • 15.00
  • Hourly

Howard University Internship - This program was built by Howard students and is designed to immerse Howard students of all classifications and majors in the unique and exciting environment of Salt Lake City, Utah


Job Summary:

The Integration Support team works on configuring a variety of integrations with multiple third-party vendors. The Integration Support Intern will provide various administrative and project support to the department while providing occasional phone triage to customers. This individual will have a wide range of important duties in a fast-paced environment.


Core Job Duties:

  • Assist in creating simple and complex Report Writer reports for customers.
  • Collaborate with internal teams to help resolve a customer issue related to integrations.
  • Assist in implementing data transmission projects with third party vendors.
  • Manage process documentation for a wide variety of Integration Support offerings.
  • Assist in maintaining and updating the data dictionary for report writer reports.
  • Ability to review and validate integration instructions for newer implementations.
  • Handle customer phone and email support through Netsuite.
  • Support in development of various department projects
  • Maintain working knowledge of isolved modules and functionality for Integration Support Team deliverables.
  • Maintain total confidentiality with client information.
  • Work toward continuous quality improvement.
  • Stay current with changing technology, including software programs.
  • Uphold, support, and promote all company policies and procedures.

Minimum Qualifications:

  • Proficient with Excel and intermediate MS Office experience required.
  • Strong time management and prioritization skills required.
  • Ability to multi-task in a fast-paced environment.
  • Highly self-motivated and team-oriented
  • Must bring can-do attitude and willingness to learn.

Education and Experience:

  • Must be working towards, or have recently received, a degree from an accredited college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
isolved
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