• Direct Account Management
  • Charlotte, NC, USA

About isolved:

We are a fast growing award winning and highly successful software company, transforming the way organizations manage their most important asset, their people. By combining revolutionary SaaS technology and expert services, isolved delivers comprehensive, scalable, and high value outcomes that give our customers a significant competitive advantage.

As a modern tech-savvy company, we understand that a contemporary and diverse atmosphere will allow our employees' internal drive to engage, inspire, and produce incredible sales results. Not only do we offer a competitive compensation package and continuous training we go above and beyond to reward our employee efforts by providing excellent opportunities for fast career progression. Yeah, we get it. Professionalism + Career Grown + Fun = A well balanced work life. Get ready to love your job!

Job Summary:

The Direct Account Manager is responsible for building and maintaining relationships with isolved's diverse client base. You add value to the isolved experience by sharing relevant industry news, asking insightful questions and offering HCM (Human Capital Management) technology solutions that save your clients' time, money and frustration. As a trusted advisor, you actively contribute to the company's sales success in a professionally deliberate and quantifiable manner.

Principle Responsibilities:

  • Develop a thorough understanding of isolved's robust suite of SaaS offerings
  • Proactively assess, clarify and validate your clients' needs with a minimum of 30% of working hours on the phone
  • Perform as an advisor and consultant to our clients in regard to their Human Capital Management needs
  • Communicate the benefits of our HCM software in an engaging, easy-to-understand manner
  • Upsell clients while maintaining the feelings of goodwill that create clients for life
  • Negotiate upsell addendums on isolved's behalf
  • Update our CRM with relevant client notes and marketing program designations
  • Collaborate with Relationship Management team on complex client service opportunities

Essential Requirements:

  • 2+ years of inside sales experience with a company dedicated to software or PEO
  • Proven relationship-building abilities
  • The insight and maturity to "manage up" to high-ranking decision makers in companies of varying size and scope
  • A passion for technology


  • 3+ years of inside sales experience with a company dedicated to software or PEO
  • Outreach experience
  • Robust HCM experience
  • A drive to learn and continually improve sales, business and interpersonal skills

Location: The Direct Account Manager may be remote or office-based, with minimal travel


During these exceptional times, isolved is committed to protecting the health and safety of our employees. If you are located near an isolved office, you may be asked to pick up your equipment and complete a short onboarding session on your first day. The onboarding experience and subsequent tasks will continue at the remote location of your choice until it is safe to return to a traditional office environment. Should your remote work situation prove challenging for your

professional success, isolved will consider limited on-site access for compelling cases.

Duration: This is a full time, permanent position.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

isolved HCM provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. The company takes affirmative action to ensure that applicants and employees are treated fairly and equally during the application process and post hiring employment without regard to any of these characteristics. Discrimination of any type is not tolerated.


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