isolved
  • Enablement
  • Remote, USA

isolved Network

Implementation Consultant



isolved is the industry-leading human capital management (HCM) technology company bringing together key workforce functions into one robust and easy-to-use platform, the isolved People Cloud. Our platform manages all mission-critical people functions including Talent Management, HR, Benefits, Payroll, Time & Attendance, Workforce Management and Engagement Management seamlessly from a single platform. With more than 5 million users and over $200 billion in annualized processed payroll, isolved is a proven high growth winner. For more information, visit www.isolvedhcm.com.


The isolved Network is a critical component of the business and represents over 150 traditional, ASO and PEO Certified Network Partners who regionally market and support the isolved People Cloud platform. Network partners represent our company's most strategic set of customers and generate significant growth with nearly 2 million employees across ~70,000 companies.


PRIMARY RESPONSIBILITIES OF THIS POSITION

The Implementation Consultant is responsible for the following:

  • Understanding of the iSolved platform system configuration for Certified Network Partners (CNPs), both service bureaus and PEOs, to assist new partners through the iSolved onboarding process, which includes gathering requirements and ensuring the partners' iSolved environment is configured accurately according to their business needs.
  • Work within a designated project plan to ensure project deliverables and partner launch dates are met.
  • Work in conjunction with the Implementation Project Manager to review and update project plan action items to ensure CNP needs are delivered through an integrated implementation approach.
  • Monitor the implementation process for potential issues and escalate as needed to ensure the CNPs needs are met and the project plan schedule is maintained.
  • Troubleshoot technical or configuration issues for the CNPs.
  • Address technical questions of the CNPs after their system training and as they begin their client migration and onboarding process.
  • Establish regular working sessions with CNPs to assist them in the migration of clients to gain an expertise of the iSolved platform and become self-sufficient prior to transitioning to Partner Support.
  • Ensure that CNPs are successful by working with CNP Subject Matter Experts to successfully integrate all functionality of the software
  • Make recommendations, be consultative, guide the CNP on best practices that maximize value and their return on investment
  • Simultaneously handle several CNP project plans in various stages and ensure timelines are being met to provide the CNP with a positive onboarding experience.
  • Contribute to the evolution and improvement of the CNP implementation process by providing feedback and sharing ideas that will increase partner satisfaction, drive efficiency and enhance the implementation process.

EDUCATION AND EXPERIENCE NEEDED FOR THIS POSITION


  • Associates degree or equivalent business experience
  • 2+ years software implementation experience, preferably in a SaaS environment
  • Experience in the HCM industry/PEO industry is a plus but not a requirement
  • Proven track record of working in a customer facing role

SKILLS AND QUALIFICATIONS REQUIRED FOR THIS POSITION


  • Demonstrated functional business process knowledge related to payroll services
  • Demonstrated strong technical aptitude and capabilities
  • Demonstrated success in a role requiring strong attention to details, teamwork, and initiative
  • Demonstrated passion for delivering an outstanding customer experience
  • Excellent presentation, written communication and interpersonal skills
  • A high level of accuracy and attention to detail is required
  • Flexible approach, ability to adapt quickly and operate effectively within a dynamic, growth-oriented company
  • Driven, self-motivated, enthusiastic, with a "can do" and "go the extra mile" attitude

The selected candidate will be subject to a background and credit check and drug screen upon offer of employment.


isolved offers competitive wages with a comprehensive benefits package. Inc. magazine has named Infinisource, a national leader in human capital management, to its exclusive annual ranking of America's fastest-growing private companies.



PHYSICAL DEMANDS AND WORK ENVIRONMENT

While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk, drive, fly and hear. The employee is required to use hands. Specific vision abilities required by this job include close vision for written work and PC use. The noise level is usually fairly quiet.


isolved provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. The company takes affirmative action to ensure that applicants and employees are treated during the application process and post hiring employment without regard to any of these characteristics. Discrimination of any type is not tolerated.


DISCLAIMER:

The lists under Essential Functions and Additional Responsibilities are not exhaustive but are merely the most accurate lists for the current job. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change.

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