isolved
  • Enablement
  • Remote, USA

isolved Network

Manager, Partner Implementation



Reports to: Vice President, Partner Success & Enablement

Department: isolved Network

Classification: Exempt



isolved is the industry-leading human capital management (HCM) technology company bringing together key workforce functions into one robust and easy-to-use platform, the isolved People Cloud. Our platform manages all mission-critical people functions including Talent Management, HR, Benefits, Payroll, Time & Attendance, Workforce Management and Engagement Management seamlessly from a single platform. With more than 5 million users and over $200 billion in annualized processed payroll, isolved is a proven high growth winner. For more information, visit www.isolvedhcm.com.


The isolved Network is a critical component of the business and represents over 150 traditional, ASO and PEO Certified Network Partners who regionally market and support the isolved People Cloud platform. Network partners represent our company's most strategic set of customers and generate significant growth with nearly 2 million employees across ~70,000 companies.


PRIMARY RESPONSIBILITIES OF THIS POSITION

The Manager, Partner Implementation is responsible for the following:

  • Manage a project team that is responsible for ensuring a successful Certified Network Partner (CNP) implementation to the isolved platform by meeting project deliverables and CNP launch dates
  • Develop and maintain implementation project plans using Smart Sheets and ensure CNP projects are delivered on time to align to partner's priorities
  • Organize and lead weekly meetings with internal project team to review and update project plans, review action items, mitigate any blockers and driving project to meet target milestone dates
  • Make recommendations, be consultative and lead the adoption of the isolved solution, guide the project team and partner on best practices that maximize value and their return on investment
  • Mentor project team by assisting with problem resolution and researching alternative solutions as necessary to build knowledge and depth
  • Ensure project team cross training is conducted to ensure skill sets are at a level consistent with their role
  • Regular communication and collaboration with departmental executives and stakeholders to apprise them of project status and any blockers prohibiting progress
  • Ultimately responsible for CNP satisfaction and a smooth transition to Partner Support

EDUCATION AND EXPERIENCE NEEDED FOR THIS POSITION


  • 4 year degree, or equivalent business experience
  • 5+ years customer success or project management experience in a SaaS or software company with an emphasis in the HCM/PEO industry
  • Experience in the HCM industry/PEO industry is a plus but not a requirement
  • Proven track record of working in a customer facing role

SKILLS AND QUALIFICATIONS REQUIRED FOR THIS POSITION


  • Ability to manage and develop a team that delivers a best in class customer onboarding experience
  • Demonstrated strong technical aptitude and capabilities
  • Demonstrated success in a role requiring strong attention to details, teamwork, and initiative
  • Excellent presentation, written communication and interpersonal skills
  • A high level of accuracy and attention to detail
  • Ability to hold team accountable for timely deliverables
  • Flexible approach, ability to adapt quickly and operate effectively within a dynamic, growth-oriented company
  • Driven, self-motivated, enthusiastic, with a "can do" and "go the extra mile" attitude

The selected candidate will be subject to a background and drug screen upon offer of employment.

isolved offers competitive wages with a comprehensive benefits package. Inc. magazine has named Infinisource, a national leader in human capital management, to its exclusive annual ranking of America's fastest-growing private companies.


PHYSICAL DEMANDS AND WORK ENVIRONMENT

While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk, drive, fly and hear. The employee is required to use hands. Specific vision abilities required by this job include close vision for written work and PC use. The noise level is usually fairly quiet.


isolved provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. The company takes affirmative action to ensure that applicants and employees are treated during the application process and post hiring employment without regard to any of these characteristics. Discrimination of any type is not tolerated.



DISCLAIMER:

The lists under Essential Functions and Additional Responsibilities are not exhaustive but are merely the most accurate lists for the current job. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change

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