iSolved HCM
  • Customer Support : HCM
  • USA

iSolved is the leading provider of fully-integrated, SaaS-based workforce management solution for small to medium-sized companies that require a better way to manage and optimize a workforce.  The iSolved solution offers everything an employer needs (Payroll, HR, Benefits Administration, Time Management, Talent Management and Compliance), accessible from one login, anywhere and anytime


Job Overview: HCM Payroll Team Manager is responsible for assisting the Sr. Director in maintaining the daily activities, ensuring efficient processes and provide leadership to a team of Customer Support Representatives.


Duties and Responsibilities:

  • Lead daily activities of the team to guarantee that all work is completed timely with attention to detail to meet quality standards and goals
  • Collaborate with peers to establish best practices
  • Mentor team members and identify development needs and coordinate additional training
  • Track various metrics to ensure that established levels are achieved
  • Manage escalated issues and provide direction
  • Build strong customer relationships
  • Function as a consultant and business partner with other groups internally and externally
  • Responsible for team statistics, including budget and customer retention
  • Evaluate CSRs on performance and complete performance review
  • Develop and administer corrective action and performance improvement plans
  • Collaborate with Sr. Director on team development and succession planning
  • Adheres to company and departmental policies.


Minimum Qualifications

  • 5 years of experience in payroll industry
  • 3 years of experience in people leadership
  • Demonstrated strong technical aptitude and capabilities
  • Excellent written and verbal communication skills, including fluency in English
  • Demonstrated success in a role requiring strong attention to details, teamwork, and initiative
  • Demonstrated passion for delivering an outstanding customer experience

  Preferred Qualifications:

  • CPP or FPC certification
  • Software experience, preferably in a SaaS environment.
  • Four-year degree or equivalent education and business experience


The selected candidate will be subject to a background and credit check and drug screen upon offer of employment.

iSolved HCM
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