iSolved HCM

Job Overview:

Project Managers oversee the technical application design, construction and implementation for assigned accounts and projects, with the end goal of successful implementation of client's chosen, customizable isolved software solution.


Duties and Responsibilities:

  • Responsible for leading a small implementation team
  • Overseeing the implementation of additional services for current direct clients
  • Organize and lead meetings with the clients to promote forward progress of the implementation process in a way that facilitates the process for the client
  • Coordinate with SMEs to successfully integrate all functionality of the software including Payroll, General Ledger, Mojo, E-Verify, Onboarding, and Time and Attendance at the appropriate time
  • Ultimately responsible for client satisfaction and a smooth transition to Customer Service
  • Ability to manage and ensure deliverables are within timeline and scope
  • Ensure clients get the best implementation experience and guidance throughout the process
  • Review and work with the associate that performed the analysis on all accounts  
  • Follow defined project plan in order to effectively implement additional HCM services
  • Confirm accuracy and that full deliverables are met for initial payroll run
  • Communication of all steps, and progress on a regularly scheduled basis with client and team
  • Schedule and complete necessary new client on-site, telephone, or internet training to customer's satisfaction  
  • Manage client relationship and provide primary client service throughout implementation

Education & Experience:

  • Bachelor's degree in a technical discipline or equivalent preferred
  • Excellent organizational and communication skills
  • A strong product, service and technical background
  • Proven customer service skills
  • Highly organized, able to multi-task and work with others etc.

Skills and Qualifications:

  • Ability to present project solutions to clients, manage client expectations, and implement and deliver solutions
  • World class, interpersonal verbal & written communication skill
  • Strong organization skills
  • High standard for solution quality
  • Highly collaborative
  • Ability to self-manage and independently deliver solutions
  • Experience in the payroll industry or SaaS strongly desired
Full Job Description
iSolved HCM
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