iSolved HCM
  • Operations
  • Phoenix, AZ, USA

SUMMARY:

This is a site-based position located at our client location in Chandler, AZ.  Under the general supervision of the Human Resources Manager and Senior Recruiter, this position is responsible for on-site and remote support in areas such as recruitment & selection, human resources information systems (HRIS), employee relations, onboarding, and benefits.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

 

  1. Coordinates with the hiring manager(s) the creation of a recruitment and interviewing plan for each open position.
  2. Manages applicant activity in applicant tracking system (ATS) including screening, phone interviews, scheduling assessments and updating dispositions in the ATS.
  3. Conveys offers of employment, coordinates all related preemployment drug and alcohol testing, background checks, physical examinations and completion of the onboarding process.
  4. Coordinates internal transfer process, including screening and coordination of interviews with hiring managers.
  5. Participates in weekly meetings with hiring managers and other client representatives to provide status updates on recruiting activities.
  6. Participates regularly in staff meetings, either remote or in person, and communicates with teammates using Microsoft Teams instant messaging and video calls.
  7. Conducts, as part of a team, new employee orientations to ensure employees gain an understanding of the company policies and employee benefit plans.
  8. Assists, when needed, with new hire paperwork, data entry and related processes.
  9. Works with hiring managers to update job descriptions and obtain executive approval.
  10. Assists employees with general HR related questions and refers more issues of a more complex nature to HR management.
  11. Assists employees with employee self-service.
  12. Assists in conducting exit interviews with terminating employees.
  13. May travel to client's corporate office in Phoenix, AZ (approximately twice a month) and occasionally travel to other client or employer locations as needed.

 

Standard Duties

  1. Maintain professional and cordial relations with visitors, customers, vendors, account managers and their staff.

 

  1. Cross train for other departmental positions as requested by Supervisor or Management; maintain an awareness of the job duties of other departmental positions and assume the responsibilities when needed.

 

  1. Possess a willingness to put in the extra effort and time when necessary.

 

  1. Adhere to all policies and procedures as set forth in iSolved's Employee Handbook, and any other department specific guidelines.

 

  1. Maintain the highest ethical standards at all times.

 

  1. Perform all other duties as assigned by Manager, or Senior Management.

 

COMPETENCY STATEMENTS:

 

Accurate - Perform work accurately and thoroughly.

Attend to Critical Detail - Perform work accurately and thoroughly. Accurately check processes, tasks, and work output. Be concerned for each detail, no matter how small.

 

Communication Skills - Listen to and comprehend oral communications. Read and comprehend written text. This includes the ability to read text, identify major points, make inferences, and draw conclusions that accurately reflect the material. Speak clearly, concisely, and persuasively with superiors, other co-workers, or customers. Write clearly and concisely.

 

Teamwork . Demonstrate a willingness to work with others in a team environment by working toward team goals, participating in group decision-making, cooperating with others, and offering help when needed.

Company Insight; Industry Awareness Understand, build, and use company insight and industry knowledge for planning and performance accomplishment.

 

Computer Literate Use computer systems to input, access, modify, or output information.

Conflict Resolution Recognize and deal with conflicts between people, priorities, and resources. Mediate, negotiate, and resolve disputes while considering political sensitivities.

Customer Focus Identify customer requirements (internal and external) and ensure customer satisfaction.

Dependable - Be reliable and trustworthy; follow through on commitments; be punctual and at work during scheduled hours.

Energetic - Work at a sustained pace and produce quality work.

Enthusiastic - Bring energy to the performance of a task.

Flexible - Be open to change; have a tolerance for ambiguity and diversity; be willing to compromise.

Interpersonal Relations - Establish and maintain rapport; understand and anticipate others' perspectives as well as why people react the way they do; modify behavior and approaches to situations based on sensitivity related to others' cultural background, ethnic group, socio-economic level, gender, National Origin.

Maintain Composure - Work productively and efficiently in difficult situations or under stressful working conditions; such as, tight time frames, heavy workloads, or conflicting demands. Remain composed during difficult or uncomfortable interactions with others.

Negotiate and Influence Find solutions to situations by balancing business needs and

Personal Productivity Achieve high levels of productivity by managing time, priorities, and personal effort. Ensure tasks are completed on time. Strive to obtain an objective. Show a strong drive to follow through with and complete assignments.

Plan and Prioritize and Multi-task - Plan and coordinate work activities. Set priorities, and obtain and manage resources to ensure that objectives are accomplished on time. Shift back and forth between two or more activities or sources of information while filtering out distractions or interruptions. Focus on critical activities while monitoring progress on others.

Professionalism, Integrity and Accountability - Demonstrate an understanding of ethical boundaries, avoid potentially compromising situations or conflicts of interest and handle confidential information appropriately. Maintain professionalism even during stressful working or uncomfortable interactions with others. Accept responsibility for the successful completion of work assignments and job duties and drive for superior results.

    

ADDITIONAL RESPONSIBILITIES:

 

This job description in no way states or implies that the responsibilities and tasks listed above are the only responsibilities and tasks to be performed by the employee occupying this position

 

SUPERVISORY RESPONSIBILITIES:

 

This job has no supervisory responsibilities.

 

QUALIFICATIONS:

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

  1. Associate's degree (A.A.) or equivalent from an accredited two-year college, technical school, or university preferred; six (6) months to one (1) year related experience and/or training; or equivalent combination of education and experience.

 

  1. Computer literate; ability to operate Windows operating system computer. Proficient with Microsoft Excel, Word, PowerPoint, and Outlook. Prior experience with applicant tracking software preferred.

 

  1. Basic knowledge of the principles and procedures of the human resources field.
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