iSolved HCM
  • Customer Support : HCM
  • USA

iSolved HCM is an industry-leading human capital management technology company that brings together the key workforce functions in one robust, easy-to-use platform, iSolved. Payroll, HR, Time & Attendance, Onboarding, ACA Compliance, and Benefits Enrollment are all delivered from one solution, in the cloud, specifically built for the small to mid-sized employer. It has achieved rapid market share, with more than 2 million employees and growing.

 

BRIEF STATEMENT OF THE PURPOSE OF THIS POSITION: 

 

iSolved associates contribute to a positive work environment that is entrepreneurial and high-performing.  A Relationship Manager works within a team, providing honest and effective communications to clients, servicing our direct clients with more than 100 employees.

 

 

PRIMARY RESPONSIBILITIES OF THIS POSITION ARE:

 

  • Maintains a high rate of client retention through superior customer service, assisting assigned client base with all components related to payroll processing
  • Establish and maintain a positive working relationship with clients and coworkers to promote a quality service image
  • Research and resolve payroll and HCM related questions, concerns, and problems for clients in a friendly, and timely manner
  • Handles a high volume of telephone and email correspondence
  • Advises clients on how to fully utilize the HCM platform
  • Other projects as assigned

 

 

EDUCATION AND EXPERIENCE:

  • Bachelor's degree in Business Administration or Human Resources required and/or CPP, FPC, or CEBS certification preferred
  • Three-five years in a high-volume payroll role with customer-facing responsibilities preferred
  • Strong computer aptitude, which includes expertise with Microsoft Excel as well as experience with payroll and HCM software
  • Ability to analyze data with particular attention to detail
  • Excellent written, oral, and presentation communication skills
  • Strong customer service orientation and problem resolution skills
  • Working knowledge of federal, state, and local payroll laws, wage and hour laws and best practices
  • Excellent interpersonal skills

 

 

 

 

iSolved HCM
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