iSolved HCM
  • Banking: Tax & Treasury: Tax
  • USA

Tax Support Specialist

The iSolved Tax Department is looking for team members who enjoy payroll taxes, research, and resolution. As a Tax Support Specialist, you will act as a detective and problem-solver who digs into tax requirements to identify the root cause of cases. The Tax Support Specialist will be responsible for working with customers to help resolve payroll tax notices, complete amended tax returns and work directly with clients through CRM, email & phone. Our underlying goal is to reach the best possible outcome for our customers, while building relationships with key agents at various tax agencies.


Your work day will include:

  • Resolving in-depth payroll tax issues across various taxing agencies that include federal, state, and local agencies
  • Preparation of amended tax returns while ensuring compliance with applicable federal, state, and local payroll tax regulations are met
  • Reviewing and processing of adjustments for quarter-end and year-end tax processing to ensure accurate reporting
  • Accurate and timely preparation and submission of payroll taxes and returns
  • Acting as a client advocate for payroll tax filing matters
  • Maintaining the tax database while preserving data integrity
  • Completing EFT registrations as needed and mail, email, or fax to agency
  • Updates to existing Client rate changes via SUI Rate Exchange
  • Articulating changes in tax compliance requirements to our Development Team
  • Participating in streamlining future processes



This position is good for you if you:

  • Have a passion for technology
  • Embrace constant change and welcome it!
    • Possess effective communication and negotiation skills
    • Are savvy in multi-state tax and payroll rules
    • Have experience in e-filing federal tax returns, state tax returns, and W-2's
    • Are detail oriented with exceptional oral, written, and interpersonal capabilities
    • Can demonstrate working knowledge of Microsoft Word, Excel, Outlook, and web-based applications
    • Work well under pressure and can meet strict deadlines
    • Have experience working at a Payroll Service Bureau (this is a PLUS)
    • Possess a Bachelor's Degree (Preferred)



    What iSolved offers You:


    • A supportive TEAM
    • Excellent TRAINING from day one
    • Advanced tools in technology to help you SUCCEED and grow in your career
    • Company-wide recognition for going above and beyond
    • Many opportunities to advance your skills and role within iSolved
    • A work CULTURE that fosters creativity, enthusiasm, integrity, and fun!
iSolved HCM
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