iSolved HCM
  • Operations
  • Charlotte, NC, USA

iSolved HCM is an industry-leading Human Capital Management technology company that brings together the key workforce functions in one robust, easy-to-use platform, iSolved.  Payroll, HR, Time & Attendance, Onboarding, ACA Compliance, and Benefits Enrollment are all delivered from one solution, in the cloud, specifically built for the small to mid-sized employer.  We transform the way our customers manage their most important asset their people.

 

BRIEF STATEMENT OF THE PURPOSE OF THIS POSITION The Integration Analyst is an integral member of the team that will play a role in leading and partnering with our internal and external customers and vendors. This includes maintaining ongoing integration operations to ensure high levels of performance and customer satisfaction and integrations are working efficiently.

 

PRIMARY RESPONSIBILITIES OF THIS POSITION

  • Responsible for daily activities to guarantee that all work is completed timely with attention to detail to meet quality standards and goals
  • Consult with third parties
  • Work closely with project teams on customer-specific initiatives that involve data movement, translation or integration
  • Solve complex technical data communications and transformation issues
  • Assist team members in troubleshooting technical issues related to data flow
  • Communicate with customers to clarify data format requirements
  • Ability to multitask and handle shifting priorities
  • Collaborate with peers to establish best practices
  • Consult with team members and identify development needs
  • Manage escalated issues and provide resolution
  • Build strong vendor relationships
  • Function as a consultant and business partner with other groups internally and externally
  • Attends and participates in all relevant meetings
  • Completes special projects as needed
  • Adheres to company and departmental policies.

 

EDUCATION AND EXPERIENCE NEEDED FOR THIS POSITION

  • 3 years of experience in in data integration, EDI, payroll industry
  • Knowledge of employee benefit plans
  • Demonstrated strong technical aptitude and capabilities
  • Excellent written and verbal communication skills
  • Demonstrated success in a role requiring strong attention to details, teamwork, and initiative
  • Demonstrated passion for delivering an outstanding customer experience

  PREFERRED QUALIFICATIONS

  • FPC certification
  • Software experience, preferably in a SaaS environment.
  • Four-year degree or equivalent education and business experience

 

The selected candidate will be subject to a background and credit check and drug screen upon offer of employment.

 

iSolved HCM
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