isolved

Training Specialist

  • Customer Support
  • Remote, USA

Why Work Here

  • Headquarters is in Charlotte, NC
  • Recently expanded to nearshore
  • isolved ranked for SMB Payroll in 2023 Sapient Report
  • Voted top places to work in USA 2023

Job Description

The Training Specialist will report directly to the Director, Training & Support and will coordinate on a routine basis with the Support Directors, Managers and Team Leads as well as with the Corporate Trainer. The ideal candidate will be a confident presenter that is capable of establishing a presence and credibility within all levels of the organization, who can present standardized training materials in a consistent fashion to new hires and to current employees as needed.

Core Job Duties

  • Develop and maintain the technical knowledge base pertaining to the systems and functional knowledge of the supporting platforms.
  • Develop training materials, presentations, job aids, knowledge checks, etc. to meet the training needs of the Support organization.
  • Collaborate with Managers, Team Leads, Tier 2, Subject Matter Experts to define, develop and prioritize training needs.
  • Develop a solid background in the principles of adult education, course development, needs analysis and training effectiveness.
  • Facilitate the curriculum and conduct routine on-the-job-training.
  • Serve as training liaison to help ensure stakeholders are aware of and informed of the various training activities.

Minimum Qualifications

  • Good leadership skills with a high energy level and a strong presence
  • Excellent written verbal communication skills
  • Results oriented with a high degree of accountability
  • True team player with the ability to facilitate change
  • Bilingual helpful, but not required

About isolved

isolved is the most-trusted HCM technology leader, providing the best combination of software and services to meet the needs of today's People Heroes - HR, payroll, and benefits professionals. From talent acquisition to workforce management to talent management, our solutions are delivered directly or through our HRO partner network to more than 7 million employees and 177,000 employers across all 50 states - who use them every day to increase productivity, accelerate decision-making and ensure performance, while reducing risk. isolved People Cloud™, our intelligently connected platform, automates the entire employee experience by design, so that organizations can engage, empower, and energize their talent while freeing their People Heroes to exceed their goals and grow their careers.

EEO Statement

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.


Disability Accommodation

Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.

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